Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Joop, since this is a public forum, we don’t have account visibility here, so we can’t really confirm anything account-specific.
From what I can see though, my colleague Walter had opened a ticket for you a few days back, but you haven’t replied to it yet. Can you please find it in your email address and respond to him to look into this further?
You can locate it in the email address showing on this page.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Do you have any other email addresses, besides the one showing here, that could be linked to a different Dropbox account, and thus another trial?
If not, then you should be OK.
If yes, you can check their inbox to see if you’ve received any recent upgrade emails from Dropbox there recently. This way, you can understand if you have another Dropbox account under that email address and log into it to cancel the trial.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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